Alternatively, this post could be titled, "Mr. Smisek, your airline is in serious trouble."
I always raise an eyebrow whenever there's some sort of service disruption somewhere because someone says "the computers are down" or "the system won't let me do it." Chances are, they're just feeding you a line. The reality is that they don't know how to use the system (either lack of training or intelligence), or they just don't feel like working right then. Sure, systems do break, but not on the frequency that we hear about "the computers being down" constantly. We live in an age where someone sitting on their couch in Omaha can push a button and instantly trade billions of a foreign country's debt in milliseconds, but you're telling me that I can't pay for this taxi with a credit card because your reader is broken? Bullshit.
A NOLA native just trying to get by. I live in San Francisco and work as a digital plumber for the joint that runs this thing. (Square/Weebly) Thoughts are mine, not my company's.