Alternatively, this post could be titled, "Mr. Smisek, your airline is in serious trouble."
I always raise an eyebrow whenever there's some sort of service disruption somewhere because someone says "the computers are down" or "the system won't let me do it." Chances are, they're just feeding you a line. The reality is that they don't know how to use the system (either lack of training or intelligence), or they just don't feel like working right then. Sure, systems do break, but not on the frequency that we hear about "the computers being down" constantly. We live in an age where someone sitting on their couch in Omaha can push a button and instantly trade billions of a foreign country's debt in milliseconds, but you're telling me that I can't pay for this taxi with a credit card because your reader is broken? Bullshit.
You know the drill. Getting something large delivered so you have to sit at home all day waiting for UPS. It's unavoidable as some things just can't be delivered to work. So I take off work and sit...and wait...and wait...and wait.
It's almost 5PM and nothing at all. I'm thinking "huh that's pretty late" so I walk down to get a coffee from the place right across the street. I see the UPS guy parked in his truck writing something down. I think "yay I'll get my stuff -- lemme just grab a coffee real fast." Even if he rings the callbox, I can let him in from my cellphone. "Push 9 for remote package delivery." I look over from the coffee shop and see him heading over to my place. Not 20 seconds later, I'm turning around from the coffee cash register and I see the guy driving off. He just ran up, put the notice on the door, and took off. I chased him for like half a block but gave up after I realized that I stepped in dog/human shit (fuck you San Francisco). I also realized that this dude was calling it Miller Time. 5PM. End of his shift. Nobody in this fucking town works (fuck you San Francisco).
I call and complained. They can't find the "InfoNotice" number in the system. Gee I wonder why. That's because he didn't put it in the system he just wrote it and ran. The girl on the phone sounded upset (maybe it was her first day) and would put me in touch with the right people. Someone called back about 10 minutes later and said that they could have the driver "meet me somewhere near my house" and I could pick it up. a) fuck you b) it's a 40lb package c) I paid for delivery to my house not "somewhere near my house" They said it would be delivered sometime tomorrow. I said fuck that gimme a confirmed delivery window. They said that they couldn't do that. I said BS you charge people $40/year for that "privilege" you can give it to me for free so I don't waste another day away from work. She said "oh yeah, right. OK we'll get back to you."
It's almost 7PM and my package is still showing up as due for delivery by end of day. No attempted delivery. Nothing. Fuck 'em.
I wonder how much of our economic and thought power is wasted each year waiting around for the slapdicks at UPS to work their room-temp IQ's. Now I have to miss work again tomorrow.
For grins, here's my Yelp review of their service center from 3 years ago: http://www.yelp.com/biz/ups-customer-center-san-francisco#hrid:QJEgZ5arqchoAVQPkk8I_w/src:self
Just wanted to spread the good word about the fantastic San Francisco event that is Stern Grove. I've been a few times in years past, so this year I donated some moolah to their cause. Money well spent. This year's lineup has been great -- Stephanie and I went to see Aaron Neville on Sunday. We both really enjoyed the concert. Just look at the smile on this girl!
Anyway, I encourage everyone to check it out and give them some loot if you do enjoy it. Hell, give them some loot anyway. The concerts are free, so they really do need donations to keep operating. Plus, if you donate over a certain amount, you get reserved access to these cool picnic tables and on site parking.
Stern Grove website
A certified Creole coonass just trying to get by. I live in San Francisco and work as a digital plumber for the joint that runs this thing. (www.weebly.com)